CASE STUDY · EVENTS
Managing entry at a large public event
Ticket and entry control for a well-attended public event in the West Midlands.
The challenge
- The organiser of a large public event needed controlled entry across several gates, with ticket checks and bag searches, without long queues.
- Artist and VIP areas required separate accreditation checks and discreet supervision.
- The event needed a clear escalation route for medical and security incidents.
Our approach
- We agreed staffing levels per gate with the organiser and briefed all officers on the site plan, accreditation zones and escalation procedure.
- Supervisors roamed between gates to redeploy staff as queues shifted through the day.
- A dedicated team managed the backstage and VIP entrances, checking accreditation against the approved list.
The outcome
- Entry ran to schedule with no gate closures. [PLACEHOLDER – confirm with organiser]
- Incidents were handled discreetly and logged for the organiser's post-event review. [PLACEHOLDER – confirm with organiser]
- The organiser rebooked for the following event. [PLACEHOLDER – confirm with organiser]
Services used on this contract
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