Our commitment
We take every complaint seriously and use them to improve our service.
1. Submit your complaint
Email info@euroguardeu.co.uk, call 0121 685 5544 or write to 118A High St, Erdington, Birmingham B23 6GB. Please include dates, locations and the names of anyone involved.
2. Acknowledgement
We will acknowledge your complaint within 2 working days.
3. Investigation
A manager not directly involved will investigate, which may include reviewing records and footage and speaking to staff.
4. Response
We will send you a full written response within 14 working days. If we need longer, we will tell you why and when to expect a reply.
5. Escalation
If you are not satisfied with our response, you can ask for your complaint to be reviewed by a director. The director's decision is our final response.
Complaints about an SIA licence holder
Complaints about an individual's SIA licence or conduct can also be raised directly with the Security Industry Authority, the regulator of the private security industry.