CASE STUDY · RETAIL
Reducing losses at a retail store
A visible in-store security presence and key holding for a Solihull retailer.
The challenge
- A busy retail store was experiencing persistent shoplifting and anti-social behaviour, particularly at weekends.
- Staff felt vulnerable during opening and closing, and the store did not want employees attending alarm activations alone at night.
Our approach
- A uniformed officer provides a visible presence at the entrance and on the shop floor during peak trading hours.
- The officer works with store management on incident reporting and liaises with local police where needed.
- We also hold the keys and attend alarm activations, so staff no longer need to attend out of hours.
The outcome
- Staff report feeling safer, particularly at opening and closing. [PLACEHOLDER – confirm with client]
- The client has a consistent record of incidents to share with police and insurers. [PLACEHOLDER – confirm with client]
- Alarm activations are now attended by our response officers within the agreed time. [PLACEHOLDER – insert verified response time]
Services used on this contract
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